Ordering & Shipping Information

There is a $100.00 order minimum (before tax, shipping & handling).

 
For Bare Root Trees, Shrubs and Herbaceous Emergents:
An order minimum of 5 to 50 of a specific size of species is required for bare root trees, shrubs and wetland plants. We regret that any order with quantities less than the required order minimum will not be honored, accepted or processed. 

In most cases your order will be held to ship in its entirety. Additional shipping charges may occur if shipping is desired as items become available.

Additional shipping & handling charges will be applied to oversized items (18" & larger shrubs, 24" & larger trees).

UPON ORDERING - Once you place an order we will confirm availability of selected items and the expected ship date. Please advise us if specific ship dates are preferred.

Shipping & Handling
ORDERS ARE SHIPPED ON A FIRST COME BASIS. WE DO NOT GUARANTEE SHIPPING TIME FRAMES.
The shipping rate is 20% of the order total, with a $20.00 minimum. This covers packaging, handling, and shipping. If for some reason your shipping exceeds 20%, the difference will be added to your order. 18" and larger bare root plant material may incur additional charges for shipping and over sized boxes.


Upon Arrival

Plant material has been treated with Moisturin 5, an organic based product to aid in moisture retention. Information will be included in your order directing you how to handle plants upon receipt, as well as how and when to plant and proper planting and after care instructions.

Our Guarantee

We guarantee nursery stock to be true to name and make every effort to ensure your satisfaction with your order. Orders must be opened and inspected immediately upon receipt.
Because of the type of packaging and custom designed box style we use, shipping issues are rare. 
We are not responsible for any issues not reported within 24 hours of receipt of your plant material.

If there is an problem with your purchased items it must be reported to us within 24 hours of receipt.
Photos of the shipping materials and plants will be requested.

Claims resulting from carrier issues will result in your order being replaced or refunded once the claim is settled with the carrier.

Please report any other problems immediately and we will make every effort to resolve any issues to your satisfaction. Under no circumstances will the claim amount exceed the order amount.

Cancellations

If an order or part of an order is cancelled after payment has been received, a 25% re-stocking fee will be charged.
Deposits on contract grows and/or special orders are not refundable.  
Contract grows and special orders already shipped will not be refunded.
Custom designs and plans will be charged a non-refundable $150.00 fee
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